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Apollo 13 -
IT Service Management Simulation
- Case Experience™
One-day Session You Will Never Forget!
Learn and experience the
benefits of best practice processes and solutions during
the Apollo 13 Simulation; a real time experience.
The Apollo Game shows the
necessity to work with processes, procedures, clear
roles and enforces continuous improvement with the
concerned team.
Course overview:
 The Apollo 13 one day
course is based upon participation in a simulation
workshop. During the workshop, students will see, feel,
and experience the benefits of structured processes
(e.g. by applying ITIL® best practice) on organisational
performance.
The participants will
have to work together as a team (role: mission control
centre in Houston) to make decisions, agr ee and apply
their own working practices in order to save the Apollo
13 astronauts. The simulation consists of four rounds.
Before each round, the team will have the chance to
design their procedures and allocate roles. Following
each simulation round, the team, under the guidance of
the trainer, will reflect upon learning experiences and
identify and prioritize improvements required before the
next round. In between ea round, the team will produce
balanced scorecard reports to show how well they have
achieved their goals and will specify how their
improvements for the next round will impact the agreed
goals.
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Target Group |
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This exercise is designed for:
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IT employees, IT managers,
process managers, project manager, team
managers, and others who want to improve
their working processes.
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Employees requiring more ITIL®
knowledge or experience.
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Employees who want to
experience the ITIL® and best practice
processes in practice.
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Key stakeholders within the
organization as well as quality related
persons (e.g. out from the continuous
improvement program)
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People who want to improve
their team efficiency.
The course materials, lectures,
and lab exercises are in English.
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Benefit of this simulation |
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You a fundamental insight
within ITIL® best practice framework. You
learn how to implement processes
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You experience the
interdependencies between the processes and
feel the consequences and results to the
whole organization
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You learn how a good concepts
improves continuously the whole output of a
service and will get more experience in
designing, optimizing of processes as well
as allocating resources
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You will have the experience
how to make a team more effective and
efficient; how to use the team resources
more optimized
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Overall you will realize how
you can improve within your working
environment you work processes in a
continuous way.
The
uniqueness of this game
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All ITIL® processes are
addressed within the simulation.
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Applicable Service
Improvement Process
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The entire lifecycle of
services is used within the learning
process.
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A balanced set of performance
indicators for service delivery is used.
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Service level reporting is
required at the end of each round.
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Real life situation are used
for reflection purposes
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Round
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ITIL
Process |
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Round 1:
Building the Rocket
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Service
Strategy:
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Demand &
Financial Mgmt
Service
Design:
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Service
Warranty: Design for Availability,
Capacity & Continuity
Service
Transition:
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Service
Asset & Configuration Management
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Service
Validation & Testing
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Release &
Deployment Mgmt |
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Round 2:
Earth
orbit and Lunar approach
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Service
Operation:
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Event,
Incident, Problem Mgmt
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"Major
Incident"
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Service
Level Mgmt
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IT Service
Continuity Mgmt
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Monitor
Availability & Capacity Mgmt
Continual
Service Improvement (CSI) |
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Round 3:
Transearth Coast
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Event,
Incident, Problem Mgmt
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Change
Management
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Supplier
Mgmt
Continual
Service Improvement (CSI) |
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Round 4:
Re-entry & Splashdown
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Event,
Incident, Problem Mgmt
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Supplier
Mgmt
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Availability & Capacity Mgmt
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Please
Click Here to
contact our Training Program Advisor to obtain more detail on your
preferred training program and course contents. You can also refer
to our Course Overview published in regular basis |
